SDrive Privacy Policy

This Privacy Policy explains how SDrive ("SDrive", "we", "our", or "us") collects, uses, shares, and protects your information when you use our mobile application, website, and related services.

By accessing or using SDrive, you agree to the practices described in this Privacy Policy.

SDrive provides ride-hailing, courier delivery, food delivery, medicine delivery, grocery delivery, and EV charging station search services. This policy applies to all users, including riders, drivers, couriers, and visitors.

1. Information We Collect

1.1 Personal Information

We collect information you provide when creating or updating your account:

• Full name
• Phone number
• Email address
• Profile photo
• Identity documents (if required for verification)
• Delivery address and saved locations

1.2 Location Information

We collect your precise and approximate location to:

• Identify pickup and drop-off points
• Assign drivers and couriers
• Provide real-time tracking
• Calculate routes and ETAs
• Show nearby EV charging stations
• Support safety features

Location access is required for core functionality.

1.3 Trip and Delivery Information

We collect:

• Pickup and destination addresses
• Route and navigation data
• Trip and delivery history
• Timestamps and distance

1.4 Payment Information

We collect:

• Wallet balance
• Transaction history
• Payment method details (masked card numbers only)

1.5 Driver and Courier Information

For service providers, we collect:

• National ID or passport
• Driver's license
• Vehicle registration and insurance
• Vehicle photos
• Courier verification documents

1.6 Device and Technical Information

We collect:

• Device model and operating system
• IP address
• Network information
• App usage logs
• Crash reports and performance data

2. How We Use Your Information

2.1 To Provide and Improve Services

We use your information to:

• Book rides and assign drivers
• Assign couriers for deliveries
• Provide real-time tracking
• Calculate fares and delivery fees
• Locate EV charging stations
• Improve app performance and reliability

2.2 To Ensure Safety and Security

We use data to:

• Verify identities
• Prevent fraud and unauthorized access
• Support emergency and safety features
• Monitor platform integrity

2.3 To Process Payments

We use payment information to:

• Complete transactions
• Manage wallet balance
• Provide receipts and billing history

2.4 To Communicate With You

We send:

• Trip and delivery updates
• Payment confirmations
• Support messages
• Policy and service notifications

2.5 To Improve User Experience

We analyze usage to:

• Enhance features
• Fix issues
• Personalize content

3. How We Share Your Information

3.1 With Drivers and Couriers

To complete your request, we share:

• Your name
• Pickup and drop-off locations
• Phone number (masked when possible)
• Delivery instructions

3.2 With Service Providers

We share limited information with:

• Payment processors
• SMS and email providers
• Mapping and navigation partners
• Identity verification services
• Cloud hosting providers

These partners are required to protect your information.

3.3 For Legal and Safety Reasons

We may share information to:

• Comply with applicable laws
• Respond to lawful requests
• Protect user safety
• Investigate fraud or misuse

3.4 Business Transfers

If SDrive undergoes a merger, acquisition, or restructuring, your information may be transferred as part of the transaction.

4. Your Rights and Choices

You may:

• Update your profile information
• Access your data
• Request account deletion
• Request correction of inaccurate data
• Manage location and notification permissions

Disabling location access may limit core functionality.

5. Data Retention

We retain your information only as long as necessary for:

• Service delivery
• Legal compliance
• Safety and dispute resolution
• Accounting and tax requirements

Trip and delivery records may be retained longer for safety and regulatory reasons.

6. Data Security

We use industry-standard security measures to protect your information, including:

• Encryption
• Secure servers
• Access controls
• Fraud detection systems

While we take strong precautions, no system is completely secure.

7. Children's Privacy

SDrive is not intended for individuals under 18. We do not knowingly collect data from minors.

8. International Data Transfers

Your information may be processed in countries where SDrive or its service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of SDrive after changes means you accept the updated policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, you may contact our support team directly through the SDrive app.